At Face Fresh Beauty Supply, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it when you visit or make a purchase from facefresh.com. By using our website, you agree to the practices described in this policy.
What This Policy Covers
This Privacy Policy applies only to information collected through facefresh.com. If you follow links from our website to third-party websites, those sites operate under their own privacy policies. We encourage you to review their policies, as we are not responsible for their privacy practices.
Browsing Without Sharing Personal Information
You can browse our website, explore products, and read skincare content without providing personal information. We only collect personal details such as your name, email address, phone number, or delivery address when you voluntarily provide them, such as when placing an order, contacting us, or subscribing to updates.
How We Collect and Use Your Information
We collect personal information solely for legitimate business purposes, including:
- Processing and fulfilling your orders
- Arranging product delivery
- Providing customer support
- Responding to inquiries and requests
- Improving our website and services
- Sending updates only if you have chosen to receive them
We do not sell, rent, or trade your personal information to third parties. Information may only be shared with trusted service providers such as payment processors, shipping partners, or where required by law.
Your Right to Access Your Information
You have the right to request details about the personal information we hold about you. If you would like to access, update, or correct your information, please contact our customer support team, and we will respond in accordance with applicable privacy laws.
How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss. Access to your information is limited to authorized personnel who require it to perform their duties.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, maintain shopping cart functionality, analyze website traffic, and enhance site performance. Cookies generally do not identify you personally unless you have provided information directly to us.
Third-party partners, including analytics and advertising providers, may also use cookies in accordance with their own privacy policies.
Emails, SMS, and Marketing Communications
If you subscribe to our newsletter or marketing updates, you may receive promotional emails or SMS messages from us. You may unsubscribe at any time by using the unsubscribe link provided in our communications or by contacting our support team.
Opting out of marketing communications will not affect order confirmations, shipping notifications, or other transactional messages related to your purchases.
How Payments Appear on Your Statement
Payments on facefresh.com are processed securely through our payment partner account operated under Muna Belleza. As a result, your bank or card statement may display Muna Belleza as the payment reference instead of Face Fresh. This is normal and does not affect your order or payment security.
Refund & Return Policy
Returns, refunds, exchanges, shipping terms, and order-related policies are governed by our dedicated Refund & Return Policy. For complete information regarding eligibility, return procedures, processing times, and international orders, please review our full policy here: Refund & Return Policy
For International Customers
We proudly serve customers worldwide. Most international orders arrive without additional charges. However, certain countries may apply customs duties, import taxes, or clearance fees upon arrival.
These charges are determined solely by the customs authorities of the destination country and are the responsibility of the customer. Face Fresh and its shipping partners do not control these fees.
For complete details regarding international shipping, customs, returns, and refunds, please refer to our Refund & Return Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements. Any changes will be posted on this page, and the revised version will become effective immediately upon publication.
We encourage you to review this page periodically to stay informed about how we collect, use, and protect your information.